Video WatchLIVE
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Help

How can we help?

Get set up, fix a problem, or manage your plan.

Getting started

Set up Video Watch LiveInstall on iPhone, connect Ring, and your Apple Watch follows.Using your Apple WatchLive view, the Digital Crown, clips and complications.Motion & doorbell alertsTurn on notifications and jump from an alert to live video.

Fix a problem

Camera won't loadStuck connecting, buffering, or “Couldn't start the live view.”Watch says “Set up on your iPhone”Get your Apple Watch signed in when it doesn't pick up the connection.Connecting Ring failedLinking didn't finish, the code expired, or the app went back to Welcome.Not getting alertsNotifications missing on iPhone or not showing on the watch.

Using Video Watch Live

Favorite, hide & reorderChoose what your watch shows first, and what it doesn't show at all.Add or remove camerasConnect a new camera, or disconnect one, in the Ring app.Activity & clipsRecent motion and doorbell events, and playing their recordings.Live view settingsAuto-Pause, reconnecting, and starting muted.Disconnect this iPhoneSign the iPhone and its watch out of your Ring account.

Account & plan

Subscription & pricing$1.99/month per camera, managed as an add-on in your Ring account.Cancel your subscriptionCancel one camera or all of them from your Ring plans page.Billing & refundsRing handles charges and refunds. What the $1 hold is.Delete your accountRemove everything we store, from the iPhone app.

Still stuck?

Check the FAQ, or tell us which camera and what you’re seeing. We usually reply within a day.

Contact support
Help: Setup, Apple Watch & Troubleshooting — Video Watch Live