Support
Hit a bug, have a question, or need help pairing? We read every message and reply the same day in almost every case.
Common questions
Most answers are already in the help center:
- Help center — setup, Apple Watch, alerts and fixing a camera that won't load.
- FAQ — devices, pricing, Ring Protect and privacy.
- Cancel your subscription — done in your Ring account, one camera at a time.
Getting started
Setup happens on your iPhone, and your Apple Watch signs in automatically:
- Open Video Watch Live on your iPhone and tap Connect Ring Account.
- Follow the prompt to link with Ring — the same connection you use for the Ring Appstore.
- Your Apple Watch picks up the connection on its own the next time you open the watch app.
- Turn on Motion & Doorbell Alerts in Settings to get notifications on your wrist.
When you write in
To get a fast answer, tell us:
- What you were doing and what happened.
- Your iPhone and Apple Watch models and their iOS / watchOS versions.
- The camera involved, if it's about a specific one.
We never ask for your Ring password — you sign in with Ring directly, and we never see it.
Managing your account
You can sign out or permanently delete your account any time from the iPhone app: Settings › Ring Account. See our Privacy Policy for what we store and how deletion works.